Refund policy

Refund & Returns Policy

What can be returned

Items which are shown as "In Stock" at your time of purchase can generally be returned for refund as part of our Refund & Returns Policy. Items which are listed as "Special Order Items" cannot be returned for refund, with the exclusion of those items which fit under the definition of "not fit for purpose".

Refund Policy

To return an item which is eligible to be returned for refund, you must contact us & complete a product return application form. An approved copy of the form must be included with your return.

Items must be returned in original packaging (undamaged/unsoiled), free of any damage, and must not have been fitted to a vehicle.

The cost of return shipping is the responsibility of the customer, and a $25 re-stocking fee is applicable to all orders returned for refund. The re-stocking fee will not apply if you request an in-store credit instead of a refund.

Refunds will not be processed until the original item has been returned to our Wacol workshop & inspected. If a refund is rejected once the item & packaging are inspected, the customer will be given the option to have the item shipped back to them at their cost, or may elect to have it disposed of.

In some very limited cases, we may be able to offer a reduced refund price (EG. Where a product is in-tact but the packaging is not in a re-saleable condition).

Applications for refund must be made within 7 days of receiving your order.

Incorrect fitment

If you purchase a product which is the incorrect fitment for your vehicle without consulting The86Shop prior to purchase, you will not be eligible to return the item unless the description specifically says that it fits a particular variant which it does not. Some products on our website require some modification to the vehicle in order to be able to fit, and in this circumstance, are not automatically considered to be incorrect fitment. If you have any concerns regarding fitment, we urge you to contact us prior to purchase.

If you have purchased a product for which it was specifically advised would fit your purpose, you may be eligible to return the product to exchange for the correct product. If the correct product is not available, you may be eligible for a refund.

Please remember that not all 86/BRZ take the exact same parts, and we encourage customers to use strong diligence to ensure correct fitment.

Faulty or Damaged

In the very rare occasion that a product arrives faulty or damaged, we are absolutely here to help. If the product is faulty, it will usually have to be handled as per the warranty policies of that particular manufacturer. If damaged in transit, we will normally need to work with the transport provider.

If a faulty or damaged product is eligible for warranty or insurance replacement, we will seek to have your product repaired or replaced as soon as possible. Refunds will be at the discretion of the manufacturer in relation to their warranty policies.

The86Shop does not express to provide any warranty beyond the warranties offered by product manufacturers, with the exception of warranty offered on our labour.

Return Freight

Return Freight is the responsibility of the customer in all situations, with exclusion of any product which is not fit for purpose due to accepted liability of The86Shop.

Not all products are DIY

Many of the products which we sell are not DIY, and the ability to "fit the product  yourself" in some circumstances will be based upon your skillset, tools & equipment.

A product which is unable to be DIY fitted at home does not by default constitute incorrect fitment or not-fit-for-purpose. Further, The86Shop is not responsible for any damage caused during the installation process for any product which is not fitted by our workshop.