Terms & Conditions

When purchasing from The86Shop, you agree to the below Terms & Conditions. If you have any questions or concerns regarding the Terms & Conditions, we urge you strongly to contact us prior to making a purchase.

Shipping Policy

Dispatch

The86Shop displays Stock Level Indicators. If a product is showing to have units in stock, your order will be dispatched within 2 business days. If the item is showing as "Special Order Item", your order will be dispatched within 2 days of it arriving in stock. Customers who wish to have an accurate ETA on a Special Order Item are urged to contact us prior to making a purchase, as cancellations are not always possible once an order has been processed.

Standard Domestic Shipping

Standard Domestic Shipping is the default option for all purchases. Generally, items shipped via Standard Shipping will arrive within 5-7 business days of the product being dispatched, however this can be longer in remote communities.

Standard Domestic Shipping does not require the receiver to sign upon receiving the goods. As such, The86Shop shall not be liable for any product which is lost or stolen following a successful drop off by the courier.

Premium Domestic (Signature Required)

Premium Domestic Shipping is an upgraded shipping option. Generally, items shipped via Premium Domestic will arrive within 5-7 business days of the product being dispatched, however this can be longer in remote communities.

Premium Domestic Shipping does require the receiver to sign for the goods. If selecting this option, we highly recommend having the goods shipped to a business address, or a location where persons are likely to be present during business hours. The86Shop does not take any responsibility for delayed delivery as a result of unsuccessful drop off attempts, nor responsibility for any costs relating to re-delivery or pick-up of products.

Express Shipping

Due to shipping delays caused by the COVID-19 Pandemic, we do not currently offer express shipping, as freight providers have been unable to guarantee that the item will arrive faster than standard shipping.

If your purchase is urgent, please contact us prior to making a purchase to discuss the best option which may be available to you.

Standard International Shipping

Standard International shipping generally results in products being delivered to international locations within 15-30 days, however this is an estimate only. This does not take into account customs processing time.

The86Shop is not responsible for any additional customs fees applied by your local country. We advise you to check for any customs or import duties are applicable in your country.

Local Pick-Up

The86Shop does offer local pick-up our Wacol workshop. All orders placed which are listed on our website as "In Stock" shall be available for pick-up within 2-3 business days. If you need to pick-up your item urgently, please contact us prior to making a purchase to see if this is possible, keeping in mind that some of our stock is still warehoused off-site, and may need to be transferred to our Wacol store before being available for pick-up.

For all pick-up orders placed & paid for online, you will need to bring the following with you when collecting your order:

• The credit card used to make the purchase
• Photo ID which matches the credit card used to make the purchase. A copy may be kept on file as record of pick-up (part of our Fraud Protection Policy).

If you are unable or unwilling to bring this information with you when picking up an item, please contact us prior to making a purchase to discuss alternative payment options which may be available to you.

COVID-19 Information

The COVID-19 Pandemic has been affecting shipping times for approximately 18 months. While this previously was predominantly applicable to international freight, we are starting to see extended delays domestically due to some state border restrictions. We ask all customers to allow 3 additional days on top of the time stated in our Shipping Policy when it comes to receiving orders.

Refund & Returns Policy

What can be returned

Items which are shown as "In Stock" at your time of purchase can generally be returned for refund as part of our Refund & Returns Policy. Items which are listed as "Special Order Items" cannot be returned for refund, with the exclusion of those items which fit under the definition of "not fit for purpose".

Refund Policy

To return an item which is eligible to be returned for refund, you must contact us & complete a product return application form. An approved copy of the form must be included with your return.

Items must be returned in original packaging (undamaged/unsoiled), free of any damage, and must not have been fitted to a vehicle.

The cost of return shipping is the responsibility of the customer, and a $25 re-stocking fee is applicable to all orders returned for refund. The re-stocking fee will not apply if you request an in-store credit instead of a refund.

Refunds will not be processed until the original item has been returned to our Wacol workshop & inspected. If a refund is rejected once the item & packaging are inspected, the customer will be given the option to have the item shipped back to them at their cost, or may elect to have it disposed of.

In some very limited cases, we may be able to offer a reduced refund price (EG. Where a product is in-tact but the packaging is not in a re-saleable condition).

Applications for refund must be made within 7 days of receiving your order.

Incorrect fitment

If you purchase a product which is the incorrect fitment for your vehicle without consulting The86Shop prior to purchase, you will not be eligible to return the item unless the description specifically says that it fits a particular variant which it does not. Some products on our website require some modification to the vehicle in order to be able to fit, and in this circumstance, are not automatically considered to be incorrect fitment. If you have any concerns regarding fitment, we urge you to contact us prior to purchase.

If you have purchased a product for which it was specifically advised would fit your purpose, you may be eligible to return the product to exchange for the correct product. If the correct product is not available, you may be eligible for a refund.

Please remember that not all 86/BRZ take the exact same parts, and we encourage customers to use strong diligence to ensure correct fitment.

Faulty or Damaged

In the very rare occasion that a product arrives faulty or damaged, we are absolutely here to help. If the product is faulty, it will usually have to be handled as per the warranty policies of that particular manufacturer. If damaged in transit, we will normally need to work with the transport provider.

If a faulty or damaged product is eligible for warranty or insurance replacement, we will seek to have your product repaired or replaced as soon as possible. Refunds will be at the discretion of the manufacturer in relation to their warranty policies.

The86Shop does not express to provide any warranty beyond the warranties offered by product manufacturers, with the exception of warranty offered on our labour.

Return Freight

Return Freight is the responsibility of the customer in all situations, with exclusion of any product which is not fit for purpose due to accepted liability of The86Shop.

Not all products are DIY

Many of the products which we sell are not DIY, and the ability to "fit the product  yourself" in some circumstances will be based upon your skillset, tools & equipment.

A product which is unable to be DIY fitted at home does not by default constitute incorrect fitment or not-fit-for-purpose. Further, The86Shop is not responsible for any damage caused during the installation process for any product which is not fitted by our workshop.

Fraud Protection Policy

Due to the increased volume of Fraudulent Transactions plaguing the Online Shopping Industry, The86Shop has had to implement some additional measures in order to protect ourselves, our customers and potential unsuspecting victims.

For some customers, our software may automatically verify your order. For all unverified orders, a member of our team will reach out to commence the verification process. This will initially be done via email, and may be followed up with a phone call if deemed necessary.

To assist with the verification process, we urge all customers to please ensure the following when placing an order:

• Ensure that the billing name & address is a 100% match for the credit card being used. If you are using a credit card with someone elses name, please ensure you include their contact details, as our team will also be required to verify their identity.
• If shipping to an address which is different to your billing address, please include a brief explanation with your order with regards to why

IP Addresses are logged for each order, and if the IP Address shows that you are in excess of 50km from either the billing address or shipping address, we may be unable to verify your order.

For any order where we are unable to verify the transaction, the credit card payment shall be cancelled & refunded. The customer will have the option to select an alternative payment method (such as EFT/Bank Transfer) or cancel their order entirely.

If our team fails to be able to make contact within 14 days, the order will be automatically cancelled with refunds provided (if applicable).

Chargeback Requests

Making a legitimate purchase & then filing a chargeback request with your bank once the products arrive for any reason is a criminal offence. It is the policy of The86Shop to file a police report for any instances of fraud, including chargeback fraud.

Disputes

If you are unhappy with your purchase, whether that be that the product is not as described, you feel that it's taking too long to arrive etc, we urge you to contact us so that we can attempt to rectify the matter. There are Australian Consumer Laws which protect both the customer & ourselves in this situation.

Lodging a chargeback request with a bank due to a dispute, without making reasonable attempts to resolve the dispute is also a criminal offence, and will be dealt with accordingly.